Start with the public information

For an Encore enquiry, provide your artist name, contact name and email, with optional music links. Explain any particularly relevant former names or projects when we discuss the enquiry. Only enquire for yourself or someone you are authorised to represent.

Our website does not offer an instant balance search. A person reviews the enquiry, and further work is agreed separately. You can read the review process before sharing anything.

Prepare a small catalogue list

Choose a handful of representative recordings. Note the title, artist credit, version, label and existing ISRC where known. Add your role and the question you want answered. Our catalogue checklist provides a fuller starting structure.

A focused question might be: “Are these recordings correctly linked to my performer account?” That is easier to investigate than a request to find every possible royalty without identifying the catalogue.

Keep account access under your control

Do not send passwords, one-time login codes or bank details through the enquiry form. If further records are needed, agree what to provide and how first. PPL, for example, has an official process for a performer representative to obtain authorised access; sharing the artist’s login is not the same thing.

Keep financial statements separate from public music links. A catalogue export can answer a registration question without necessarily exposing every payment or other artist on a statement.

Agree the scope before action

Clarify the catalogue, roles, territories and period to be reviewed; what evidence will be used; who can contact which organisations; and how findings will be reported. Existing representation and collection arrangements should be identified before proposing changes.

Encore’s offer is no upfront fee and no payment if we recover nothing through agreed work. Our fee is 20% of previously unpaid royalties actually recovered under that agreement, with 80% for the artist and no VAT added. An enquiry alone does not authorise a claim, a fee or a transfer of rights. Read the full fee explanation.

Sources & further reading

Sources checked 28 September 2026. Follow the relevant organisation’s current guidance for your circumstances.

This guide explains a practical starting point. It is not an account-specific finding, proof of royalties owed or authority to make a claim. Encore is independent of the organisations referenced. Our editorial approach.